FAQ
A Woman-Owned Tax and Financial Service Company You Can Trust.
As a dedicated and experienced provider, we pride ourselves on delivering exceptional tax and financial services tailored to your unique needs. Trust us to guide you through your financial journey!

Are you an authorized E-Filer for the IRS?
Yes!
Understanding Authorized E-Filers with the IRS
An authorized e-filer with the Internal Revenue Service (IRS) is a tax professional or organization that has received approval from the IRS to electronically file tax returns. This status is part of the IRS e-file program, which is designed to facilitate the electronic filing of tax returns, making the process more efficient and accurate.
Key Features of an Authorized E-Filer
IRS Approval: To become an authorized e-filer, tax professionals must apply to the IRS and meet specific requirements. This includes passing a suitability check, which may involve a review of the applicant's personal and professional background.
Secure and Efficient Filing: Authorized e-filers provide a secure and efficient method for filing taxes. The electronic filing process reduces errors compared to paper filing, and the IRS often processes e-filed returns more quickly.
Enhanced Data Security: As part of their authorization, e-filers must comply with IRS data security standards to protect taxpayer information during transmission.
Acknowledgment of Receipt: When tax returns are e-filed, both the taxpayer and the preparer receive a confirmation from the IRS, acknowledging receipt of the return. This provides peace of mind that the return has been successfully submitted.
Improved Refund Timing: E-filing typically results in faster processing of refunds. Taxpayers who e-file and choose direct deposit can often receive their refunds within three weeks.
Understanding Authorized E-Filers with the IRS
An authorized e-filer with the Internal Revenue Service (IRS) is a tax professional or organization that has received approval from the IRS to electronically file tax returns. This status is part of the IRS e-file program, which is designed to facilitate the electronic filing of tax returns, making the process more efficient and accurate.
Key Features of an Authorized E-Filer
IRS Approval: To become an authorized e-filer, tax professionals must apply to the IRS and meet specific requirements. This includes passing a suitability check, which may involve a review of the applicant's personal and professional background.
Secure and Efficient Filing: Authorized e-filers provide a secure and efficient method for filing taxes. The electronic filing process reduces errors compared to paper filing, and the IRS often processes e-filed returns more quickly.
Enhanced Data Security: As part of their authorization, e-filers must comply with IRS data security standards to protect taxpayer information during transmission.
Acknowledgment of Receipt: When tax returns are e-filed, both the taxpayer and the preparer receive a confirmation from the IRS, acknowledging receipt of the return. This provides peace of mind that the return has been successfully submitted.
Improved Refund Timing: E-filing typically results in faster processing of refunds. Taxpayers who e-file and choose direct deposit can often receive their refunds within three weeks.
Can I receive money when file my taxes with Supportive Solutions?
Yes, you can apply for a Refund Advance up to $7,000
We offer flexible options for receiving your advance, ensuring it suits your preferences and needs. You can choose from the following:
Direct Deposit: Have your refund advance directly deposited into your bank account for the fastest and most secure transfer of funds.
Prepaid Debit Card: Opt for loading your advance onto a prepaid debit card that we provide. This option is perfect if you prefer not to use a bank account, offering easy access to your money.
Printed Check: If you prefer a more traditional approach, we can issue a printed check. This option allows you to cash or deposit the check at your convenience.
We offer flexible options for receiving your advance, ensuring it suits your preferences and needs. You can choose from the following:
Direct Deposit: Have your refund advance directly deposited into your bank account for the fastest and most secure transfer of funds.
Prepaid Debit Card: Opt for loading your advance onto a prepaid debit card that we provide. This option is perfect if you prefer not to use a bank account, offering easy access to your money.
Printed Check: If you prefer a more traditional approach, we can issue a printed check. This option allows you to cash or deposit the check at your convenience.
Is my personal information secure?
Ensuring the security of your personal information is of utmost importance to us. We understand the sensitive nature of financial data and have implemented robust measures to protect your information from unauthorized access and breaches.
Our Commitment to Security
1. Advanced Encryption Technologies: We use state-of-the-art encryption protocols to safeguard your data during transmission and storage, ensuring that your information remains confidential and protected.
2. Strict Access Controls: Only authorized personnel have access to your personal information, and we regularly audit our systems to maintain the highest levels of data security.
3. Continuous Monitoring: Our systems are continuously monitored to detect and respond to any suspicious activity, preventing potential security threats before they can impact your data.
4. Regular Security Training: Our team undergoes regular training to stay updated on the latest security practices, ensuring that we are always prepared to protect your information.
5. Privacy Policy Compliance: We adhere to all relevant privacy laws and regulations, providing you with transparency about how your information is used and protected.
With these measures in place, you can trust that your personal information is in safe hands. Your privacy and security are our top priorities, allowing you to focus on your financial goals with confidence.
Our Commitment to Security
1. Advanced Encryption Technologies: We use state-of-the-art encryption protocols to safeguard your data during transmission and storage, ensuring that your information remains confidential and protected.
2. Strict Access Controls: Only authorized personnel have access to your personal information, and we regularly audit our systems to maintain the highest levels of data security.
3. Continuous Monitoring: Our systems are continuously monitored to detect and respond to any suspicious activity, preventing potential security threats before they can impact your data.
4. Regular Security Training: Our team undergoes regular training to stay updated on the latest security practices, ensuring that we are always prepared to protect your information.
5. Privacy Policy Compliance: We adhere to all relevant privacy laws and regulations, providing you with transparency about how your information is used and protected.
With these measures in place, you can trust that your personal information is in safe hands. Your privacy and security are our top priorities, allowing you to focus on your financial goals with confidence.
What documents do I need for tax preparation?
There are several different tax forms and information you may need to bring for tax preparation, and we have listed some of the most common things. We also proivde our clients with a checklist to make they have what is needed for their tax appointment.
Personal Information: Prior year tax returns (2022 and 2023, if we did NOT do your returns those years), Driver’s license (Non expired!), Birth Cartificate and social security cards for all dependents.
Head of Household: Documentation confirming provided more than half of the household support. (Lease, Mortgage Statement, Utility Bills etc...)
Health Care: Form 1095-A, B or C to show proof of health insurance coverage for self and all dependents* if an HSA distribution was taken – medical receipts for usage* proof of premiums paid, if not through an employer
Income: W-2, 1099Misc, 1099-G,1098 and K-1 statements Self-employed – gross income received and expenses listed by category (we can provide a template) (if using your home as an office, bring utility expenses, home improvements, direct office repairs, etc) Rental Property- gross rent received and expenses listed by category (we can provide a template) (if a new property, bring closing papers/ purchase information) Gambling winnings – statements of wins and losses Investments – Brokerage statements, purchase date, and price for any sales and any related expenses (cost basis information is not always provided on tax statements and is not always correct)
Deductions: Homeownership – Mortgage interest statement and Real Estate taxes paid Estimated tax payments made Charity – records of cash and non-cash donations to religious organizations or other charities Unreimbursed job expenses – travel, cell phone, tools, uniform cost/clean, trade journals, continuing education/seminars, professional fees, meals and entertainment, job search/moving expenses, business use of home expenses
Childcare: Provider’s name, address, EIN and amount paid for the calendar year
Retirement: records of any IRA or other retirement contributions made
Education related expenses: Tuition and higher education expenses (Form 1098-T)
Moving Expenses: if you moved for employment reasons, you may be able to deduct some of your expenses
Personal Information: Prior year tax returns (2022 and 2023, if we did NOT do your returns those years), Driver’s license (Non expired!), Birth Cartificate and social security cards for all dependents.
Head of Household: Documentation confirming provided more than half of the household support. (Lease, Mortgage Statement, Utility Bills etc...)
Health Care: Form 1095-A, B or C to show proof of health insurance coverage for self and all dependents* if an HSA distribution was taken – medical receipts for usage* proof of premiums paid, if not through an employer
Income: W-2, 1099Misc, 1099-G,1098 and K-1 statements Self-employed – gross income received and expenses listed by category (we can provide a template) (if using your home as an office, bring utility expenses, home improvements, direct office repairs, etc) Rental Property- gross rent received and expenses listed by category (we can provide a template) (if a new property, bring closing papers/ purchase information) Gambling winnings – statements of wins and losses Investments – Brokerage statements, purchase date, and price for any sales and any related expenses (cost basis information is not always provided on tax statements and is not always correct)
Deductions: Homeownership – Mortgage interest statement and Real Estate taxes paid Estimated tax payments made Charity – records of cash and non-cash donations to religious organizations or other charities Unreimbursed job expenses – travel, cell phone, tools, uniform cost/clean, trade journals, continuing education/seminars, professional fees, meals and entertainment, job search/moving expenses, business use of home expenses
Childcare: Provider’s name, address, EIN and amount paid for the calendar year
Retirement: records of any IRA or other retirement contributions made
Education related expenses: Tuition and higher education expenses (Form 1098-T)
Moving Expenses: if you moved for employment reasons, you may be able to deduct some of your expenses
Can I file my taxes electronically?
Yes, electronic filing is both efficient and secure. It also typically results in faster processing and refund times.
What if I receive additional tax forms after filing my return?
If you realize an error after submission, contact us immediately. We can file an amended return to correct any mistakes.
How can I maximize my tax refund?
Ensure all eligible deductions and credits are claimed. Our professionals are skilled at identifying opportunities to maximize your refund.
What happens if I can't pay my tax bill?
Don't panic. We can help explore payment plan options or other solutions to help manage your tax debt.
What should I do if I receive an audit notice?
Contact us immediately. We can guide you through the audit process, helping you gather necessary documents and represent you to ensure the best possible outcome.
How can I settle my tax debt?
There are several options, including installment agreements and offers in compromise. Our team can assess your situation and recommend the best course of action.
What bookkeeping services do you offer?
We provide comprehensive services, including transaction recording, financial reporting, and analysis to help manage your business financial health.
Ready to get started?
Let us help you achieve your financial goals. Contact us today!